Shipping and Returns


Your order will begin processing immediately after placing an order on our website. We will usually then ship out the order on the next working day.

Please be advised that in an effort to process orders as quickly as possible we cannot make any guarantees on our ability to edit or cancel orders once an order has been placed on our site.

However, there is sometimes a short window of time whereby we may be able to edit or cancel an order after the order has been placed. If you change your mind after ordering, you can email our support team on and they will be happy to advise whether a cancellation is still possible.

You will receive an email from SafePet when your order has been confirmed and once your order has been shipped out you will receive an automated message notifying you of your tracking code. Shipping is currently free worldwide with average delivery times of between 4-15 days. We do not ship on Saturdays, Sundays, or holidays.

Whilst we will do all we can to ensure your order is delivered on time, SafePet cannot be held responsible for conditions beyond our control such as severe weather, service interruptions or delays, etc.

SafePet will not refund any items that have been despatched and are currently in transit.

If you wish to cancel your order then you may return unwanted, unopened items for a refund on receipt of the goods. Please contact our support team on prior to returning any items to us.

Refusing delivery or returning a package as ‘Return to sender’ are not appropriate methods of return shipment.

SafePet will not be responsible for packages refused at delivery, returned to sender or sent to an invalid address that has been provided by the customer.

If you have not received your package and believe it to have been lost then please be advised that a package is determined lost when there has been no updated activity on the tracking code for 14 days (US + Europe), or 28 days (Rest of the World). Lost packages are entitled to refund or replacement.